This programme seeks to cultivate the right mindset and to create a cultural change which wil support an organisation’s strategic goals and objectives. It is NOT just another course. Many training programmes fails because there is a lack of emphasis on the mindest and supporting culture. However, this programme aims to engage both the HEART and MINDs of participants so that they will provide excellent customer service. Competencies will be developed in three domains: self, others and customer
The programme is also highly customised to meet the specifit needs of an organisation. Actions are documented and analysed for management attention.Follow-up workshops are organised to ensure that actions are successfully implemented. ( Though this programme and its variations,SIS-SDC has enabled more than 5000 employees of worldclass organisations to achieve their competitive edge.)
This aim of this programme is to develop competencies in three domains: |
SELF |
Exelling in a changing world
1, Take responsibility for personal growth(engage in lifelong learning)
2, Take initiative(excellent customer service throught action) |
CUSTOMERS(INTERNAL&EXTERNAL) |
Providing quality service
3, Do the right things right(take pride in my work)
4, GLAD to serve you( quality service through Greet, Listen, Act& Depart) |
OTHERS |
Working as a team
5, Care for self but think overall (don’t be myopic)
6, Hard on issues, soft on people(don’t compromise on quality& excellence) |
|
